Similar to applications used in the retail industry at the point of sale, the nTelagent system tells healthcare registrars and financial counselors exactly what to do and what to say at the point of service about financial responsibilities – regardless of whether the patient is insured, uninsured or charity. Moving workflow to the front end of the revenue cycle, nTelagent's Retail Application helps providers ensure a better patient experience through clearer communication and better handling of patient accounts, while improving upfront and overall cash flow, receivables and profitability by reducing bad debt.