Home > Resources > Webinars
Webinars
nTelagent conducts webinars for our clients and others on improving point-of-service processes in a healthcare environment, enhancing patient communications regarding financial expectations, ensuring compliance with federal, state and local regulations, and related topics. Below you can sign up for future webinars or view past presentations.
Note: Registration is required to view archived webinars. Contact us if you have questions.
Upcoming Webinars
Check back soon for new webinar announcements.
Archived Webinars
If you missed one of our live webinars, you can view the archived session here.
"It's Time to A.C.T.: Three Critical Strategies to Cure Your Point-of-Service Woes"
Original Presentation Dates: June 14, 2012; June 19, 2012
Overview: Are you ready to take control of your receivables and offset the effects of healthcare reform? Point-of-service woes got you down? From missed opportunities for patient collections to compliance concerns to lacking a solid grasp on how your front end is performing, point of service can make you sick and tired. Feel better in no time by viewing this nTelagent webinar. Topics:
- Accountability: Learn who should be responsible for the daily activities of your staff and how to measure and monitor on a daily, weekly and monthly basis.
- Consistency: Discover how your registrars and financial counselors can consistently and accurately handle every patient account – insured, uninsured, financial assistance.
- Training: Take a look at how simple but effective training and tools can make all the difference in patient access success.
Register to View This Webinar >>
"No More Excuses: Creating Opportunity to Collect in Hospital and Emergency Department Environments"
Original Presentation Dates: November 8, 2011; November 10, 2011
Overview: For their financial viability, hospitals must completely rethink pre-registration and point of service processes – and create opportunities to collect in all areas of the hospital, including the emergency department.
- Learn the whos, hows and wheres of patient collections: practical strategies to create collection opportunities during pre-registration, point of service and discharge
- Find out why old excuses like "I don't have time to collect!" are no longer valid
- Learn steps to ensure consistency within all your patient access processes
- Dispel common misconceptions (e.g., "Insurance will owe more than the patient.")
- Get beyond the dreaded "EMTALA scare" regarding emergency department collections
- Learn how to easily monitor staff performance and know you are "doing your best" to collect
- Review how these strategies are being successfully applied in facilities just like yours
To request more information about this webinar, please contact us at support@ntelagent.com.
"Closing the 5 Doors Your Accounts Receivable Escape From at Point of Service"
Original Presentation Dates: July 19, 2011; July 21, 2011
Overview: Seeing patients stand up and walk out the hospital door all on their own is a good feeling, especially if they've recovered from a particularly difficult surgery or illness. Seeing your hospital's accounts receivable collections walk out the door, however, generates an entirely different emotion!
In this complimentary webinar, Irene Barron, a hospital business office expert, discusses:
- Identify five doors AR collections escape from at point of service
- Offer some practical ways your facility can shut those five doors for good – to increase collections and decrease bad debt and AR days
- Explain why healthcare AR is usually not really AR
- Present tools for evaluating your pre-registration/registration process, to ensure you have an accurate, efficient point-of-service strategy that addresses today's unique challenges
- Pinpoint areas where you still can take control of your revenue cycle (yes, even amidst the uncertain economy and effects of healthcare reform)
To request more information about this webinar, please contact us at support@ntelagent.com.
Change Bad Debt to Revenue in Five Simple Steps
Original Presentation Date(s): October 19, 2010; October 21, 2010
Overview: In this webinar, we present five simple – but critically important – steps to change your facility’s bad debt to revenue. With the effects of healthcare reform looming and the overall shift to a more “retail-like” revenue cycle (evermore patient responsibility vs. third-party), now is the ideal time to take a step back and ensure the fundamentals of your facility’s revenue cycle are sound, efficient and effective:
- Do you have the right policies in place for discounting, payment terms/plans and charity care? How are you monitoring and enforcing these policies?
- Does your front-end staff follow the same policies as your back-office staff, or are patients getting two different stories?
- Are you consistently and accurately verifying insurance – every time – on the front end?
- Do your registrars correctly determine and collect co-pays, deductibles and coinsurance upfront per contracted rates? Are you leaving money on the table? Small balance write-offs mounting? (Estimates show 60 percent to 70 percent of bad debt from patient balances is for insured patients.)
- Self-pay is predicted to increase 20 percent to 40 percent over the coming year with the passage of the Patient Protection and Affordable Care Act. Are you identifying those patients who qualify for financial assistance ... at point of service?
Register to View This Webinar >>
New Rules: How PPACA Affects Hospitals’ Financial Assistance and Collections Requirements – and How to Comply
Original Presentation Date(s): July 13, 2010; July 15, 2010
Overview: Healthcare and hospital executives, business office directors, revenue cycle directors and others responsible for researching and ensuring facility compliance with the Patient Protection and Affordable Care Act, H.R. 3590 (PPACA), should view this nTelagent webinar. The webinar covers how the new law affects hospitals that claim exemptions under Section 501(c)(3) of the IRS code. Topics addressed:
- Review of PPACA’s new requirements regarding financial assistance, billing and collections, limitations on charges, and emergency medical care policies
- “Compliance checklist” and time frame
- Sample templates of written financial assistance policies
- Review of strategies to ensure effective and consistent compliance, and what to look for when choosing a solution
Register to View This Webinar >>
