Home > News and Events > Press Releases > 11/01/11
Press Release
nTelagent Webinar Announced:
"Creating Opportunity to Collect in Hospitals and Emergency Departments"
November 1, 2011 (Nashville, Tenn.) – On November 8 and 10, nTelagent, Inc. is hosting a complimentary webinar for hospitals and other healthcare service providers titled "No More Excuses: Creating Opportunity to Collect in Hospital and Emergency Department Environments."
"Patient-due portions of the healthcare bill continue to grow, and revenue cycle processes that worked 10 to 15 years ago for hospitals no longer keep accounts receivable and bad debt under control. Just as important, today's patients need, expect and deserve financial information from the start," explained Irene Barron, nTelagent COO and webinar co-presenter.
"To improve patient communications and for their own financial viability, hospitals must completely rethink pre-registration and point-of-service processes. This involves creating opportunities to collect in all areas of the hospital, including the emergency department," continued Ms. Barron.
Webinar Topics and Takeaways
During the webinar, Ms. Barron and Jason Lewis, nTelagent's director of client services and webinar co-presenter, will explore specific ways hospitals can create opportunities for collections and improve patient communications. Attendees will:
- Learn the whos, hows and wheres of patient collections: practical strategies to create collection opportunities during pre-registration, point of service and discharge
- Find out why old excuses like "I don't have time to collect!" are no longer valid
- Learn steps to ensure consistency within all patient-access processes
- Dispel common misconceptions (e.g., "Insurance will owe more than the patient.")
- Get beyond the dreaded "EMTALA scare" regarding emergency department collections
- Learn how to easily monitor staff performance
- Review how these strategies are being successfully applied in other facilities
Webinar Registration
Register for the November 8 session at 9 a.m. Central.
Register for the November 10 session at 1 p.m. Central.
The 30-minute complimentary presentation is geared to healthcare and hospital executives, business office directors, patient access staff, and revenue cycle directors.
About nTelagent, Inc.
nTelagent's total point-of-service solution, the Retail Application for Healthcare, guides patient access staff through each patient encounter via real-time, customized scripts. From insurance verification to payment processing, registration is fast, simple and accurate for all patients: insured, uninsured and those qualifying for financial assistance. nTelagent's clients increase upfront cash and cash on hand, reduce AR days and bad debt, reduce or eliminate back-end denials, and follow consistent practices on all registrations with just one system – for a fraction of the cost. Visit www.ntelagent.com for more information.
