June 3, 2008 (Nashville, Tenn.) --- As healthcare service providers across the country struggle to effectively and efficiently handle the accounts of self-pay patients -- from collecting upfront payments to accurately documenting charity care -- Nashville-based nTelagent, Inc. continues to provide cutting-edge, proven solutions to this growing industry problem. The most recent product feature added to the company’s core solution, the Self-Pay Management System (SPMS), is the automated “Forms Packet,” which provides standardized and customized forms for use in patient registration that registrars and financial counselors can print out at their desktop.

“By further automating the registration process with our Forms Packet, hospitals and other healthcare providers can expect to see increased upfront collections, more accurate charity care documentation, fewer eligibility and contact information errors, and an overall improved revenue cycle process,” said Earl T. Winter, chairman and CEO of nTelagent. “The Forms Packet is a perfect complement to our Self-Pay Management System, giving registrars and financial counselors even more tools to improve patient relations and ensure that appropriate information is collected on the front end of service.”

Primary benefits of the Forms Packet include the following:

1. Automatic population of name, address and other critical contact information, allowing for verification of information and reduced errors
2. Automatic generation of forms at the point of service; capability to print out immediately and conveniently
3. Opportunity to obtain signatures for payment arrangements at the point of service, ensuring patients are aware of financial responsibilities from the start
4. Ability to begin process of form completion at point of service, such as charity documents and/or government program eligibility

Historically, registration forms, patient financial agreements, charity care documentation and eligibility forms were kept in hard-to-use, inconvenient binder systems, leading to increased opportunities for error, inadequate information gathering, wasted time and energy on the part of the staff and the patients, and an increase in uncollected payments because patients were not informed of their financial responsibilities from the start.

Winter continues, “Patient access staff members are recognized as being key to an effective revenue cycle strategy, so we must provide them with effective tools, training and support to manage the complex tasks they are increasingly responsible for nTelagent’s SPMS solution now not only provides real-time scripting for registrars and financial counselors, but also the actual forms needed to ensure appropriate steps are taken at the time of registration. As patient access staff’s organizational structure and areas of responsibility continue to evolve, the information at their fingertips should do the same.”

About nTelagent, Inc.

nTelagent, a Nashville, Tenn.-based company, enables healthcare service providers to revolutionize the way they interact with patients regarding patient responsibilities at the point of service, including offering price transparency and medical financing options. The company’s Self-Pay Management System increases upfront cash and overall collections by providing registrars and financial counselors with interactive scripts that integrate patient demographic information with each provider’s unique business policies and rules. The system automatically identifies discounting and charity care options when applicable, and helps to ensure that patient financial accounting -- for both insured and uninsured patients -- is handled appropriately and in a non-discriminatory manner. For healthcare providers, nTelagent’s system improves upfront and overall cash flow, receivables and profitability by reducing bad debt and improving the revenue cycle process for patients who must pay a portion of the bill through payment requirements, such as co-pays, co-insurance and deductibles. Visit nTelagent online at www.ntelagent.com to learn more.

MEDIA CONTACT:
For nTelagent - Laura Campbell
CEO, Laura Campbell & Associates
laura@laura-campbell.com
615-579-6599